Web to Print Portal Help Center

If you are seeking additional information on a particular part of this site, please select from the topics listed below.

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Frequently Asked Questions

Product Related
Single-Sided Business Card

A: This is because the address you selected from the dropdown menus hasn't been confirmed yet. To confirm the address, click on the Next button at the bottom of the page. Until the address is confirmed, the Preview will only display the first line of sample data.

After clicking the Next button, the next screen will show you the selected address and allow you to make changes to it if any are needed. Additionally, the Preview display will now show you the selected address on the card.
A: There is one line available for job titles. If you do have more than one title, they will all need to fit on this one line.

Order Related
A: You can find a detailed receipt for your records by clicking on the Print Order Details button on the Order Summary page of the checkout screen.

However, you can also find the detailed receipt in the Order History section of the My Account section. You can find detailed instructions under number six here.
A: Once an order has shipped from Mercury Print Productions any questions related to where an order is currently, delivery location changes or issues, post shipping problems, etc. should be directed to FedEx. You can use the tracking number provided to you either from your shipping notification email, or from the My Account -> Order History page.



Contact Us
If you don't see the topic you're looking for here, or if you need more specific information, please email us at one of the following addresses:

For Portal related issues, please email us at: genpact.support@mercuryprint.com
For Billing related questions, please email billing.support@mercuryprint.com
For Ordering or product related questions, please email genpact.orders@mercuryprint.com

For questions on orders that have shipped, please contact FedEx